Terms of Use
Effective date: July 10, 2026
Last updated: July 10, 2026
These Terms of Use govern your access to and use of the KAPT Kleaning website located at www.kaptkleaning.com.
In these Terms of Use, “KAPT Kleaning,” “we,” “us” and “our” refer to KAPT Kleaning LLC. “You” and “your” refer to any person who accesses or uses the website.
Please read these terms carefully. By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. Do not use the website if you do not agree to these terms.
1. Purpose of This Website
The KAPT Kleaning website provides general information about our company, service areas and residential cleaning services, including:
Recurring cleaning
Deep cleaning
Move-in cleaning
Move-out cleaning
Quote and walk-through requests
Cleaning-related information and resources
The website also provides ways to contact us and enquire about available services.
Website content is provided for general informational and promotional purposes. It is not a substitute for a written quote, confirmed appointment or separate cleaning service agreement.
2. These Terms Do Not Create a Cleaning Service Agreement
Using the website, submitting a contact form or requesting a quote does not automatically:
Confirm an appointment
Reserve a cleaning date
Guarantee service availability
Establish a final price
Create a customer relationship
Create a cleaning service contract
Require either party to proceed with a service
A cleaning service is not confirmed until KAPT Kleaning has reviewed the request and directly communicated its acceptance.
The scope, price, schedule and other conditions of a cleaning service may be provided in a separate quote, confirmation, invoice, policy or service agreement. Those service-specific terms will control if they conflict with these website Terms of Use regarding the cleaning service itself.
3. Eligibility
You must be at least 18 years old and legally able to enter into an agreement to use the website to request or arrange services.
When requesting a service for a property, you represent that you are authorised to request the service or communicate with us regarding that property.
4. Permitted Use
You may use this website for lawful, personal and non-commercial purposes, including:
Learning about KAPT Kleaning
Reviewing our cleaning services
Reading our website content
Contacting our team
Requesting a quote or walk-through
Enquiring about service availability
Sharing a page through ordinary personal communication
Your permission to use the website is limited, non-exclusive and revocable.
5. Prohibited Conduct
You may not use the website to:
Violate any applicable law or regulation
Submit false, misleading or fraudulent information
Impersonate another person or organisation
Request services for a property without appropriate authority
Harass, threaten or abuse KAPT Kleaning personnel or other people
Attempt to access restricted website systems or information
Interfere with the website’s security, availability or operation
Introduce malware, harmful code or disruptive technology
Test or probe website vulnerabilities without written permission
Use automated tools to scrape, copy or extract website content in a manner that places an unreasonable burden on the website
Copy or republish substantial website content without permission
Use KAPT Kleaning’s name, branding or content to misrepresent an affiliation or endorsement
Use information obtained through the website to send unsolicited or unlawful communications
Assist another person in carrying out prohibited activity
We may restrict or terminate website access when we reasonably believe a user has violated these terms or has threatened the website, our business or another person.
6. Intellectual Property
The website and its original content may include:
Written copy
Blog articles
Service descriptions
Photographs
Graphics
Logos
Branding
Videos
Page layouts
Design elements
Downloadable materials
Other original content
This material is owned by KAPT Kleaning or used with permission and may be protected by copyright, trademark and other intellectual-property laws.
You may view and print reasonable portions of the website for your personal, non-commercial use.
Unless authorised by law or approved by KAPT Kleaning in writing, you may not:
Reproduce substantial portions of the website
Republish our content on another website
Sell or commercially exploit website content
Remove copyright, trademark or ownership notices
Modify content and present it as an official KAPT Kleaning publication
Use our branding in a way that causes confusion
Suggest that KAPT Kleaning sponsors or endorses you without permission
Nothing in these terms transfers ownership of KAPT Kleaning’s intellectual property to you.
7. Trademarks and Branding
The KAPT Kleaning name, logo, slogans and other brand identifiers belong to KAPT Kleaning or their respective owners.
You may not use these identifiers in advertising, domain names, social media accounts, business names, metadata or other commercial materials without prior written permission.
You may refer to KAPT Kleaning accurately when discussing your experience with our company, provided that you do not falsely claim to represent or speak on behalf of KAPT Kleaning.
8. Quote and Contact Requests
When you submit information through a contact, quote or service-enquiry form, you agree to provide information that is accurate and reasonably complete.
Information submitted may include your:
Name
Email address
Telephone number
City or service location
Requested cleaning service
Preferred timing
Cleaning requirements
Other information included in your message
We may contact you using the information provided to:
Respond to your enquiry
Ask follow-up questions
Discuss the requested service
Arrange a quote or walk-through
Communicate scheduling information
Submitting a request does not guarantee that KAPT Kleaning can accept the job or accommodate the requested date.
You are responsible for confirming that the email address, telephone number, property information and other details you provide are correct.
9. Cleaning Services and Separate Policies
These Terms of Use govern the website. They do not contain all conditions that may apply to an actual cleaning appointment.
A quote, confirmation, customer policy or service agreement may separately address matters such as:
Cleaning scope and exclusions
Pricing and payment
Appointment confirmation
Rescheduling and cancellation
Access to the property
Keys, entry codes or alarm instructions
Pets
Cleaning products and equipment
Fragile or valuable property
Unsafe conditions
Utilities needed to complete the service
Customer preparation
Service concerns
Accidental damage
Recurring service schedules
Termination of ongoing service
Customers should review any service-specific terms provided before confirming an appointment.
10. Customer Responsibilities
When arranging a cleaning service, you are responsible for providing accurate and timely information about conditions that could reasonably affect the service or the safety of the cleaning team.
This may include information about:
Property access
Pets
Alarms or security systems
Fragile or valuable items
Damaged or unstable fixtures
Hazardous materials
Pest infestations
Construction activity
Biohazards
Weapons
Aggressive animals
Utilities needed to perform the service
Other unusual or potentially unsafe conditions
KAPT Kleaning may decline, pause or discontinue a service when conditions are unsafe, materially different from those described or outside the agreed scope.
Any charges or service consequences associated with such circumstances will be determined under the applicable quote, customer policy or service agreement rather than these website terms.
11. Communications
When you contact KAPT Kleaning, you authorise us to respond through the contact methods you provide.
Service-related communications may include:
Responses to enquiries
Quote information
Appointment confirmations
Scheduling updates
Arrival information
Payment or invoice notices
Follow-up communications
Responses to concerns
Promotional communications, when used, are subject to applicable law and the choices described in our Privacy Policy.
You are responsible for any carrier, data or messaging charges associated with your device or service plan.
12. Feedback, Reviews and Suggestions
We welcome honest feedback about KAPT Kleaning and our services.
Nothing in these Terms of Use prevents you from:
Providing an honest review
Describing your genuine experience
Reporting a concern
Contacting a consumer-protection agency
Participating in a legal or regulatory process
Exercising another right protected by law
You remain responsible for ensuring that public statements you make are not knowingly false, unlawful, threatening or invasive of another person’s privacy.
When you voluntarily submit suggestions, comments or general feedback directly to KAPT Kleaning, you give us permission to use that feedback to evaluate and improve our business without compensation to you.
We will not publicly identify you in connection with private feedback without permission unless disclosure is authorised or required by law.
13. User-Submitted Materials
You may have an opportunity to submit messages, photographs, testimonials or other materials.
You retain any ownership rights you have in original material you submit. By voluntarily submitting material for publication or promotional use, you grant KAPT Kleaning a non-exclusive, royalty-free licence to use, reproduce, display and distribute that material for the purpose for which it was submitted.
We will seek appropriate permission before publicly using a customer’s name, identifiable image, testimonial or private-home photograph for marketing purposes.
You represent that:
You have the right to submit the material
The material does not infringe another person’s rights
The material is not intentionally false or misleading
Any people identifiable in the material have provided any permission required for the intended use
We may decline or remove submitted material at our discretion, subject to applicable law.
14. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By submitting information through the website, you acknowledge that it will be handled according to that policy.
Please do not submit confidential, financial, medical or other highly sensitive information through a general contact form unless it is reasonably necessary and we have requested it through an appropriate method.
15. Third-Party Websites and Services
The website may contain links to websites, social media platforms, maps, scheduling systems, payment providers or other services operated by third parties.
These links are provided for convenience. KAPT Kleaning does not control and is not responsible for:
Third-party content
Third-party availability
Privacy practices
Security practices
Products or services
Statements or representations
Transactions completed through third-party systems
A link does not necessarily mean that KAPT Kleaning endorses the third party.
Your use of an external website or service is governed by that provider’s terms and policies.
16. Website Information and Accuracy
We aim to keep website information useful and accurate. However, website content may occasionally contain:
Typographical errors
Outdated information
Incomplete descriptions
Technical errors
Incorrect links
Information that no longer reflects availability
Service descriptions are general summaries. The exact work included in a cleaning appointment depends on the agreed scope.
We may correct, remove or update website information without prior notice.
Please contact KAPT Kleaning directly to confirm information that is important to a service decision.
17. Service Areas and Availability
References to a city, neighbourhood or service area do not guarantee that we can accept every request within that location.
Availability may depend on:
Property location
Requested service
Cleaning scope
Team availability
Scheduling capacity
Property conditions
Travel requirements
Other operational considerations
KAPT Kleaning may accept or decline a service request at its discretion, subject to applicable law.
18. Cleaning and Household Information
Blog posts, checklists, comparisons and other educational materials are provided for general informational purposes.
They are not professional advice concerning:
Health
Medicine
Environmental hazards
Mould remediation
Pest control
Hazardous materials
Structural conditions
Legal requirements
Real estate transactions
Lease obligations
Cleaning methods and products may affect surfaces, materials, people and pets differently. Follow manufacturer instructions and seek an appropriately qualified professional when specialised advice or remediation is needed.
19. Website Availability
We do not guarantee that the website will always be:
Available
Uninterrupted
Error-free
Secure
Compatible with every device
Free from harmful components
We may suspend, modify or discontinue part or all of the website for maintenance, security, operational or business reasons.
We are not responsible for problems caused by your device, internet provider, browser, third-party software or services outside our reasonable control.
20. Disclaimer of Warranties
To the fullest extent permitted by law, the website is provided on an “as is” and “as available” basis.
KAPT Kleaning disclaims warranties concerning the website, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
This disclaimer applies to the website and its general content. It does not eliminate any warranty, promise or consumer right that cannot legally be excluded or that KAPT Kleaning expressly provides in a separate written service agreement.
Some jurisdictions do not allow certain warranty exclusions, so part of this section may not apply to you.
21. Limitation of Liability
To the fullest extent permitted by law, KAPT Kleaning and its owners, employees, representatives and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from or related to:
Your use of or inability to use the website
Reliance on general website content
Website interruptions or errors
Unauthorised access to or alteration of information
Third-party websites or services
Conduct of another website user
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
Claims relating to an actual cleaning service may be governed by a separate quote, policy or service agreement.
22. Indemnification
To the extent permitted by law, you agree to reimburse KAPT Kleaning for reasonable losses, liabilities, costs or expenses resulting from:
Your unlawful misuse of the website
Your material violation of these Terms of Use
Information or material you submit that infringes another person’s rights
Fraudulent or intentionally harmful conduct carried out through the website
This provision does not require you to indemnify KAPT Kleaning for losses caused by KAPT Kleaning’s own unlawful conduct, negligence or other liability that cannot legally be transferred.
23. Enforcement and Termination
We may investigate suspected violations of these terms and take reasonable steps to protect the website, our company and other people.
We may restrict or terminate your website access if we reasonably believe that you have:
Materially violated these terms
Used the website unlawfully
Threatened website security
Engaged in fraud or abuse
Created a risk of harm or liability
Provisions that logically should continue after termination, including intellectual-property, disclaimer, liability and governing-law provisions, will remain effective.
24. Changes to the Website
KAPT Kleaning may change, remove or add website:
Pages
Content
Features
Forms
Links
Service descriptions
Service-area information
Website changes do not automatically modify a previously confirmed cleaning agreement unless the parties separately agree to the modification.
25. Changes to These Terms
We may update these Terms of Use to reflect changes in our website, services, legal obligations or business practices.
The revised terms will be posted on this page with an updated “Last updated” date.
Material changes will apply prospectively from the effective date stated in the updated terms unless applicable law permits or requires otherwise.
Your continued use of the website after updated terms become effective constitutes acceptance of the updated terms.
26. Governing Law
These Terms of Use are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
Subject to any rights or procedures that cannot legally be waived, disputes concerning these website terms will be handled in an appropriate state or federal court located in Colorado.
Nothing in this section prevents either party from bringing a matter in small claims court when eligible or from exercising rights available under applicable consumer-protection law.
27. Severability
If a court determines that a provision of these terms is unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or removed as necessary.
The remaining provisions will continue in effect.
28. No Waiver
A failure by KAPT Kleaning to enforce a provision of these terms does not waive our right to enforce it later.
A waiver is effective only when made in writing by an authorised representative of KAPT Kleaning.
29. Entire Agreement for Website Use
These Terms of Use and the Privacy Policy constitute the entire agreement between you and KAPT Kleaning regarding your general use of the website.
They do not replace a quote, confirmation, customer policy or service agreement governing an actual cleaning service.
30. Contact KAPT Kleaning
Questions about these Terms of Use may be directed to:
KAPT Kleaning LLC
South Metro Denver, Colorado
Email:Kathleen@KAPTKleaning.com
Phone: (720) 628-9894
Website:www.kaptkleaning.com
Please include Terms of Use Question in the subject line when contacting us by email.