Effective date: July 10, 2026
Last updated: July 10, 2026

Terms of Use

These Terms of Use govern your access to and use of the KAPT Kleaning website located at www.kaptkleaning.com.

In these Terms of Use, “KAPT Kleaning,” “we,” “us,” and “our” refer to KAPT Kleaning LLC. “You” and “your” refer to any person who accesses or uses the website.

Please read these terms carefully. By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. Do not use the website if you do not agree to these terms.

1. Purpose of This Website

The KAPT Kleaning website provides general information about our company, service areas, and residential cleaning services, including:

• Recurring cleaning

• Deep cleaning

• Move-in cleaning

• Move-out cleaning

• Quote and walkthrough requests

• Cleaning-related information and resources

The website also provides ways to contact us and inquire about available services.

Website content is provided for general informational and promotional purposes. It is not a substitute for a written quote, confirmed appointment, or separate cleaning service agreement.

2. These Terms Do Not Create a Cleaning Service Agreement

Using the website, submitting a contact form, or requesting a quote does not automatically:

• Confirm an appointment

• Reserve a cleaning date

• Guarantee service availability

• Establish a final price

• Create a customer relationship

• Create a cleaning service contract

• Require either party to proceed with a service

A cleaning service is not confirmed until KAPT Kleaning has reviewed the request and directly communicated its acceptance.

The scope, price, schedule, and other conditions of a cleaning service may be provided in a separate quote, confirmation, invoice, policy, or service agreement. Those service-specific terms will control if they conflict with these website Terms of Use regarding the cleaning service itself.

3. Eligibility

You must be at least 18 years old and legally able to enter into an agreement to use the website to request or arrange services.

When requesting a service for a property, you represent that you are authorized to request the service or communicate with us regarding that property.

4. Permitted Use

You may use this website for lawful, personal, and noncommercial purposes, including:

• Learning about KAPT Kleaning

• Reviewing our cleaning services

• Reading our website content

• Contacting our team

• Requesting a quote or walkthrough

• Inquiring about service availability

• Sharing a page through ordinary personal communication

Your permission to use the website is limited, nonexclusive, and revocable.

5. Prohibited Conduct

You may not use the website to:

• Violate any applicable law or regulation

• Submit false, misleading, or fraudulent information

• Impersonate another person or organization

• Request services for a property without appropriate authority

• Harass, threaten, or abuse KAPT Kleaning personnel or other people

• Attempt to access restricted website systems or information

• Interfere with the website’s security, availability, or operation

• Introduce malware, harmful code, or disruptive technology

• Test or probe website vulnerabilities without written permission

• Use automated tools to scrape, copy, or extract website content in a manner that places an unreasonable burden on the website

• Copy or republish substantial website content without permission

• Use KAPT Kleaning’s name, branding, or content to misrepresent an affiliation or endorsement

• Use information obtained through the website to send unsolicited or unlawful communications

• Assist another person in carrying out prohibited activity

We may restrict or terminate website access when we reasonably believe a user has violated these terms or has threatened the website, our business, or another person.

6. Intellectual Property

The website and its original content may include:

• Written copy

• Blog articles

• Service descriptions

• Photographs

• Graphics

• Logos

• Branding

• Videos

• Page layouts

• Design elements

• Downloadable materials

• Other original content

This material is owned by KAPT Kleaning or used with permission and may be protected by copyright, trademark, and other intellectual property laws.

You may view and print reasonable portions of the website for your personal, noncommercial use.

Unless authorized by law or approved by KAPT Kleaning in writing, you may not:

• Reproduce substantial portions of the website

• Republish our content on another website

• Sell or commercially exploit website content

• Remove copyright, trademark, or ownership notices

• Modify content and present it as an official KAPT Kleaning publication

• Use our branding in a way that causes confusion

• Suggest that KAPT Kleaning sponsors or endorses you without permission

Nothing in these terms transfers ownership of KAPT Kleaning’s intellectual property to you.

7. Trademarks and Branding

The KAPT Kleaning name, logo, slogans, and other brand identifiers belong to KAPT Kleaning or their respective owners.

You may not use these identifiers in advertising, domain names, social media accounts, business names, metadata, or other commercial materials without prior written permission.

You may refer to KAPT Kleaning accurately when discussing your experience with our company, provided that you do not falsely claim to represent or speak on behalf of KAPT Kleaning.

8. Quote and Contact Requests

When you submit information through a contact, quote, or service inquiry form, you agree to provide information that is accurate and reasonably complete.

Information submitted may include your:

• Name

• Email address

• Telephone number

• City or service location

• Requested cleaning service

• Preferred timing

• Cleaning requirements

• Other information included in your message

We may contact you using the information provided to:

• Respond to your inquiry

• Ask follow-up questions

• Discuss the requested service

• Arrange a quote or walkthrough

• Communicate scheduling information

Submitting a request does not guarantee that KAPT Kleaning can accept the job or accommodate the requested date.

You are responsible for confirming that the email address, telephone number, property information, and other details you provide are correct.

9. Cleaning Services and Separate Policies

These Terms of Use govern the website. They do not contain all conditions that may apply to an actual cleaning appointment.

A quote, confirmation, customer policy, or service agreement may separately address matters such as:

• Cleaning scope and exclusions

• Pricing and payment

• Appointment confirmation

• Rescheduling and cancellation

• Access to the property

• Keys, entry codes, or alarm instructions

• Pets

• Cleaning products and equipment

• Fragile or valuable property

• Unsafe conditions

• Utilities needed to complete the service

• Customer preparation

• Service concerns

• Accidental damage

• Recurring service schedules

• Termination of ongoing service

Customers should review any service-specific terms provided before confirming an appointment.

10. Customer Responsibilities

When arranging a cleaning service, you are responsible for providing accurate and timely information about conditions that could reasonably affect the service or the safety of the cleaning team.

This may include information about:

• Property access

• Pets

• Alarms or security systems

• Fragile or valuable items

• Damaged or unstable fixtures

• Hazardous materials

• Pest infestations

• Construction activity

• Biohazards

• Weapons

• Aggressive animals

• Utilities needed to perform the service

• Other unusual or potentially unsafe conditions

KAPT Kleaning may decline, pause, or discontinue a service when conditions are unsafe, materially different from those described, or outside the agreed scope.

Any charges or service consequences associated with such circumstances will be determined under the applicable quote, customer policy, or service agreement rather than these website terms.

11. Communications

When you contact KAPT Kleaning, you authorize us to respond through the contact methods you provide.

Service-related communications may include:

• Responses to inquiries

• Quote information

• Appointment confirmations

• Scheduling updates

• Arrival information

• Payment or invoice notices

• Follow-up communications

• Responses to concerns

Promotional communications, when used, are subject to applicable law and the choices described in our Privacy Policy.

You are responsible for any carrier, data, or messaging charges associated with your device or service plan.

12. Feedback, Reviews, and Suggestions

We welcome honest feedback about KAPT Kleaning and our services.

Nothing in these Terms of Use prevents you from:

• Providing an honest review

• Describing your genuine experience

• Reporting a concern

• Contacting a consumer-protection agency

• Participating in a legal or regulatory process

• Exercising another right protected by law

You remain responsible for ensuring that public statements you make are not knowingly false, unlawful, threatening, or invasive of another person’s privacy.

When you voluntarily submit suggestions, comments, or general feedback directly to KAPT Kleaning, you give us permission to use that feedback to evaluate and improve our business without compensation to you.

We will not publicly identify you in connection with private feedback without permission unless disclosure is authorized or required by law.

13. User-Submitted Materials

You may have an opportunity to submit messages, photographs, testimonials, or other materials.

You retain any ownership rights you have in original material you submit. By voluntarily submitting material for publication or promotional use, you grant KAPT Kleaning a nonexclusive, royalty-free license to use, reproduce, display, and distribute that material for the purpose for which it was submitted.

We will seek appropriate permission before publicly using a customer’s name, identifiable image, testimonial, or private-home photograph for marketing purposes.

You represent that:

• You have the right to submit the material

• The material does not infringe another person’s rights

• The material is not intentionally false or misleading

• Any people identifiable in the material have provided any permission required for the intended use

We may decline or remove submitted material at our discretion, subject to applicable law.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By submitting information through the website, you acknowledge that it will be handled according to that policy.

Please do not submit confidential, financial, medical, or other highly sensitive information through a general contact form unless it is reasonably necessary and we have requested it through an appropriate method.

15. Third-Party Websites and Services

The website may contain links to websites, social media platforms, maps, scheduling systems, payment providers, or other services operated by third parties.

These links are provided for convenience. KAPT Kleaning does not control and is not responsible for:

• Third-party content

• Third-party availability

• Privacy practices

• Security practices

• Products or services

• Statements or representations

• Transactions completed through third-party systems

A link does not necessarily mean that KAPT Kleaning endorses the third party.

Your use of an external website or service is governed by that provider’s terms and policies.

16. Website Information and Accuracy

We aim to keep website information useful and accurate. However, website content may occasionally contain:

• Typographical errors

• Outdated information

• Incomplete descriptions

• Technical errors

• Incorrect links

• Information that no longer reflects availability

Service descriptions are general summaries. The exact work included in a cleaning appointment depends on the agreed scope.

We may correct, remove, or update website information without prior notice.

Please contact KAPT Kleaning directly to confirm information that is important to a service decision.

17. Service Areas and Availability

References to a city, neighborhood, or service area do not guarantee that we can accept every request within that location.

Availability may depend on:

• Property location

• Requested service

• Cleaning scope

• Team availability

• Scheduling capacity

• Property conditions

• Travel requirements

• Other operational considerations

KAPT Kleaning may accept or decline a service request at its discretion, subject to applicable law.

18. Cleaning and Household Information

Blog posts, checklists, comparisons, and other educational materials are provided for general informational purposes.

They are not professional advice concerning:

• Health

• Medicine

• Environmental hazards

• Mold remediation

• Pest control

• Hazardous materials

• Structural conditions

• Legal requirements

• Real estate transactions

• Lease obligations

Cleaning methods and products may affect surfaces, materials, people, and pets differently. Follow manufacturer instructions and seek an appropriately qualified professional when specialized advice or remediation is needed.

19. Website Availability

We do not guarantee that the website will always be:

• Available

• Uninterrupted

• Error-free

• Secure

• Compatible with every device

• Free from harmful components

We may suspend, modify, or discontinue part or all of the website for maintenance, security, operational, or business reasons.

We are not responsible for problems caused by your device, internet provider, browser, third-party software, or services outside our reasonable control.

20. Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided on an “as is” and “as available” basis.

KAPT Kleaning disclaims warranties concerning the website, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

This disclaimer applies to the website and its general content. It does not eliminate any warranty, promise, or consumer right that cannot legally be excluded or that KAPT Kleaning expressly provides in a separate written service agreement.

Some jurisdictions do not allow certain warranty exclusions, so part of this section may not apply to you.

21. Limitation of Liability

To the fullest extent permitted by law, KAPT Kleaning and its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your use of or inability to use the website

• Reliance on general website content

• Website interruptions or errors

• Unauthorized access to or alteration of information

• Third-party websites or services

• Conduct of another website user

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

Claims relating to an actual cleaning service may be governed by a separate quote, policy, or service agreement.

22. Indemnification

To the extent permitted by law, you agree to reimburse KAPT Kleaning for reasonable losses, liabilities, costs, or expenses resulting from:

• Your unlawful misuse of the website

• Your material violation of these Terms of Use

• Information or material you submit that infringes another person’s rights

• Fraudulent or intentionally harmful conduct carried out through the website

This provision does not require you to indemnify KAPT Kleaning for losses caused by KAPT Kleaning’s own unlawful conduct, negligence, or other liability that cannot legally be transferred.

23. Enforcement and Termination

We may investigate suspected violations of these terms and take reasonable steps to protect the website, our company, and other people.

We may restrict or terminate your website access if we reasonably believe that you have:

• Materially violated these terms

• Used the website unlawfully

• Threatened website security

• Engaged in fraud or abuse

• Created a risk of harm or liability

Provisions that logically should continue after termination, including intellectual property, disclaimer, liability, and governing-law provisions, will remain effective.

24. Changes to the Website

KAPT Kleaning may change, remove, or add website:

• Pages

• Content

• Features

• Forms

• Links

• Service descriptions

• Service-area information

Website changes do not automatically modify a previously confirmed cleaning agreement unless the parties separately agree to the modification.

25. Changes to These Terms

We may update these Terms of Use to reflect changes in our website, services, legal obligations, or business practices.

The revised terms will be posted on this page with an updated “Last updated” date.

Material changes will apply prospectively from the effective date stated in the updated terms unless applicable law permits or requires otherwise.

Your continued use of the website after updated terms become effective constitutes acceptance of the updated terms.

26. Governing Law

These Terms of Use are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Subject to any rights or procedures that cannot legally be waived, disputes concerning these website terms will be handled in an appropriate state or federal court located in Colorado.

Nothing in this section prevents either party from bringing a matter in small claims court when eligible or from exercising rights available under applicable consumer-protection law.

27. Severability

If a court determines that a provision of these terms is unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed as necessary.

The remaining provisions will continue in effect.

28. No Waiver

A failure by KAPT Kleaning to enforce a provision of these terms does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of KAPT Kleaning.

29. Entire Agreement for Website Use

These Terms of Use and the Privacy Policy constitute the entire agreement between you and KAPT Kleaning regarding your general use of the website.

They do not replace a quote, confirmation, customer policy, or service agreement governing an actual cleaning service.

30. Contact KAPT Kleaning

Questions about these Terms of Use may be directed to:

KAPT Kleaning LLC
South Metro Denver, Colorado

Email: Kathleen@KAPTKleaning.com
Phone: (720) 628-9894
Website: www.kaptkleaning.com

Please include Terms of Use Question in the subject line when contacting us by email.