Privacy Policy

Effective date: July 10, 2026
Last updated: July 10, 2026

KAPT Kleaning LLC respects your privacy and understands the importance of protecting the personal information you share with us.

This Privacy Policy explains how KAPT Kleaning, referred to as “KAPT Kleaning,” “we,” “us” or “our,” collects, uses, discloses and protects information when you:

  • Visit our website at www.kaptkleaning.com

  • Request a quote or walk-through

  • Contact us by telephone, email, text message or an online form

  • Schedule or receive cleaning services

  • Otherwise communicate or interact with us

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with KAPT Kleaning.

Information You Provide Directly

You may provide personal information when you request a quote, contact us, schedule a service or become a customer.

This information may include:

  • Your name

  • Email address

  • Telephone number

  • Home address or cleaning service location

  • Preferred cleaning service

  • Preferred service or start date

  • Information about the size, condition or layout of the home

  • Cleaning preferences, priorities or special instructions

  • Information about pets or household access considerations

  • Entry instructions or access arrangements

  • Billing and transaction information

  • Feedback, reviews or customer service communications

  • Any other information you choose to include in a message or form

Please do not submit highly sensitive information through a general website form unless it is reasonably necessary for us to respond to your request.

Service and Property Information

When providing cleaning services, we may collect information needed to safely and effectively complete the work.

This may include:

  • Property address

  • Rooms or areas to be cleaned

  • Requested cleaning tasks

  • Scheduling and arrival information

  • Access instructions

  • Alarm, gate or entry information

  • Information about pets

  • Product preferences or household sensitivities

  • Notes about fragile, restricted or priority areas

We ask that customers only provide the information reasonably necessary for us to perform the requested service.

Payment and Transaction Information

When you purchase cleaning services, payment information may be collected by KAPT Kleaning or by a third-party payment processor.

Depending on the payment method used, this information may include:

  • Billing name and address

  • Payment amount

  • Payment status

  • Transaction date

  • Payment method

  • Limited payment account information

Third-party payment processors may collect and process payment card or bank information according to their own privacy policies and security practices. KAPT Kleaning may not receive or retain complete card or bank account numbers when payments are processed by an outside provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs and similar technologies.

This information may include:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Referring website or search source

  • Pages viewed

  • Links or buttons selected

  • Date and time of a visit

  • Time spent on a page

  • Website navigation and interaction information

  • General diagnostic, performance and security information

This information helps us understand how visitors use the website, maintain website security and improve the user experience.

How We Collect Information

We may collect information:

  • Directly from you

  • Through website forms

  • During telephone, email or text conversations

  • During quote, scheduling and service communications

  • Through cookies and analytics technologies

  • From payment, website, scheduling or communication providers

  • From a family member, property manager, landlord or other person who requests a service on your behalf

  • From public sources or referral partners when permitted by law

When another person provides your information to us, we may use it to contact you about the requested service or communication.

How We Use Personal Information

KAPT Kleaning may use personal information to:

  • Respond to questions and quote requests

  • Schedule walk-throughs and cleaning services

  • Prepare estimates

  • Confirm, reschedule or cancel appointments

  • Provide recurring, deep or move-in and move-out cleaning services

  • Communicate service instructions to our cleaning teams

  • Process payments and maintain transaction records

  • Respond to concerns, complaints or service issues

  • Provide customer support

  • Send service-related messages

  • Send promotional communications when permitted

  • Maintain and improve our services

  • Understand website traffic and visitor behaviour

  • Protect our website, customers, staff and business

  • Detect fraud, misuse or security incidents

  • Maintain accounting, tax and business records

  • Enforce agreements and policies

  • Comply with legal and regulatory requirements

  • Establish, exercise or defend legal claims

We may also use information for another purpose that is disclosed when the information is collected or with your permission.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve website performance.

Cookies are small files placed on a browser or device. They may help a website remember preferences, distinguish one visitor from another and collect information about website usage.

Google Analytics

We may use Google Analytics to understand how visitors find and interact with our website.

Google Analytics may collect information such as:

  • Device and browser information

  • General location information

  • Pages visited

  • Visit duration

  • Referral sources

  • Website interactions

  • First-party cookie identifiers

We use this information to evaluate website performance, identify useful content and improve the website experience.

Microsoft Clarity

We may use Microsoft Clarity to better understand how visitors interact with our website.

Clarity may use cookies and similar technologies to collect interaction information, including:

  • Clicks

  • Scrolling

  • Page navigation

  • Device information

  • Website performance information

  • Heatmaps

  • Session recordings or re-creations of website interactions

We do not use Clarity for the purpose of intentionally collecting the content of sensitive form fields. Website forms and analytics settings should be configured to limit the capture of sensitive information.

Managing Cookies

Most browsers allow you to block, limit or delete cookies through browser settings. Blocking certain cookies may affect how portions of the website operate.

You may also use available browser tools or provider-specific opt-out controls to limit certain analytics collection.

How We Share Information

KAPT Kleaning does not disclose personal information to third parties except as described in this policy, as directed by you or as required by law.

We may share information with the following categories of recipients.

Employees and Cleaning Team Members

Information may be shared with employees or cleaning team members who need it to schedule, coordinate or complete a requested cleaning service.

Team members are expected to use customer information only for legitimate business and service purposes.

Business and Technology Providers

We may use outside companies to support our operations, including providers of:

  • Website hosting

  • Online forms

  • Email and telephone communications

  • Scheduling

  • Customer relationship management

  • Payment processing

  • Accounting

  • Data storage

  • Website analytics

  • Website security

  • Marketing and communication services

These providers may process information for us or provide systems through which information is collected or stored.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, consultants or other professional advisers when reasonably necessary to operate the business, obtain advice or protect our rights.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, subpoena, court order or legal process

  • Respond to a lawful government request

  • Protect the rights, property or safety of KAPT Kleaning

  • Protect our customers, team members or other people

  • Investigate suspected fraud, unlawful conduct or security incidents

  • Enforce an agreement or policy

Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganisation, sale of assets or similar business transaction.

Any successor organisation may continue to use the information subject to this Privacy Policy unless you are notified otherwise.

At Your Direction

We may disclose information when you ask or authorise us to do so. For example, we may communicate with a property manager, family member or other authorised contact regarding a cleaning service.

Sale of Personal Information and Targeted Advertising

KAPT Kleaning does not knowingly sell personal information for money.

We also do not knowingly use personal information for targeted advertising based on a person’s activities across unaffiliated websites or online services.

We do not knowingly use personal information to make automated decisions that produce legal or similarly significant effects concerning an individual.

If these practices change, we will update this Privacy Policy and provide any opt-out method required by applicable law.

Marketing Communications

We may occasionally send information about KAPT Kleaning services, scheduling opportunities or company updates when permitted by law.

You may ask us to stop sending promotional communications at any time by:

  • Using the unsubscribe option in a promotional email

  • Replying STOP to a marketing text message, where available

  • Contacting us directly

Stopping marketing communications will not prevent us from sending non-promotional messages related to a quote, scheduled service, payment, customer request or active business relationship.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to a request

  • Provide cleaning services

  • Maintain customer and transaction records

  • Complete billing and accounting

  • Meet legal, tax and insurance requirements

  • Resolve complaints or disputes

  • Protect our business and customers

  • Enforce agreements

  • Maintain website security

Retention periods may vary based on the type of information, the nature of our relationship and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These safeguards may include limiting access to information, using password-protected systems, maintaining software and security controls, and working with reputable service providers.

No website, email, text message, storage system or internet transmission can be guaranteed to be completely secure. You should use care when sending personal or confidential information electronically.

Your Privacy Choices and Rights

Depending on where you live, the law may provide rights concerning your personal information.

These rights may include the right to:

  • Confirm whether we process your personal information

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a portable copy of certain information

  • Opt out of the sale of personal information

  • Opt out of targeted advertising

  • Appeal a decision concerning a privacy request

  • Withdraw consent where processing is based on consent

These rights are subject to legal exceptions and may not apply in every situation.

KAPT Kleaning may voluntarily respond to reasonable privacy requests even when a particular state privacy law does not apply to our business.

Submitting a Privacy Request

To submit a privacy request, contact us using the information listed at the end of this policy.

Please include:

  • Your name

  • The email address or telephone number associated with your interaction with us

  • The nature of your request

  • Enough information for us to identify the relevant records

We may need to verify your identity before completing a request. We will only ask for information reasonably necessary to confirm your identity and protect your information.

Where required by law, an authorised agent may submit a request on your behalf. We may request proof that the agent has authority to act for you.

We will respond within the timeframe required by applicable law. When a law does not establish a specific timeframe, we will aim to respond within a reasonable period.

Colorado Residents

Colorado residents may have rights under the Colorado Privacy Act when that law applies to the organisation processing their information.

These rights may include access, correction, deletion, data portability and the ability to opt out of the sale of personal data, targeted advertising or certain forms of profiling.

KAPT Kleaning does not currently knowingly sell personal information or process personal information for targeted advertising.

Colorado residents may contact us to ask about their information or submit a privacy request.

Do Not Track and Universal Opt-Out Signals

Some browsers provide a “Do Not Track” setting. Because there is not one universally accepted standard for responding to traditional Do Not Track signals, our website may not respond differently when it receives one.

Some jurisdictions recognise universal opt-out mechanisms, such as the Global Privacy Control, for certain sales or targeted advertising practices.

Because KAPT Kleaning does not knowingly sell personal information or use it for targeted advertising, an opt-out signal does not currently change those practices. If our practices change and applicable law requires us to recognise a qualifying signal, we will process it as required.

Children’s Privacy

Our website and cleaning services are intended for adults requesting residential cleaning services.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and delete the information when appropriate.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms.

KAPT Kleaning does not control the privacy, security or content practices of those third parties. Information you provide directly to another website or service is governed by that party’s privacy policy.

We encourage you to review the privacy policies of third-party services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, legal requirements or business practices.

When we make changes, we will update the “Last updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website or our services after an updated policy becomes effective means that the updated policy will apply to information collected after that date, subject to applicable law.

Contact KAPT Kleaning

Questions, concerns and privacy requests may be directed to:

KAPT Kleaning LLC
South Metro Denver, Colorado

Email: Kathleen@KAPTKleaning.com
Phone: (720) 628-9894
Website: www.kaptkleaning.com

Please use the subject line Privacy Request when contacting us by email about your personal information.